From Peter WakeI am writing in response to the letter from Bill Armstrong of Kendal Streete Mortgage Brokers (Mortgage Strategy September 12). Having worked with a wide array of lawyers across the country, I can understand the frustrations brokers have with their lawyers. Many lawyers have yet to accept that brokers provide numerous services for clients and lawyers are part of that so they should do just that – provide service. Unfortunately, it is taking some lawyers a while to come round to the concept of good service. But there are an increasing number of law firms that know what good customer service is and how to put it into practice. At TitleAbsolute we have a panel of lawyers who work to strict service level agreements and who are experts in conveyancing. We have learnt that working with our business partners, who include a large number of brokers, in providing an efficient service makes for a better working relationship and happier customers. We also ensure the law firms we work with make full use of the latest IT. This helps speed up the conveyancing process and ensures brokers get paid on time. My advice to Armstrong would be to choose the lawyers he works with carefully and check their customer service credentials before handing them any of his customers.
The National Landlords Association and the Dorset Residential Landlords Association have joined together in another step towards providing a coherent and more unified voice for the private-rented sector. The DRLA Committee has recommended to its members that their association be remodelled as NLA (Dorset) and this has now been passed at a general meeting. David […]
Specialist lender Rooftop Mortgages has been appointed to the lending panels of Burns Anderson and Mortgage Broking Services through its Rooftop Direct arm. Rooftop Direct is specifically targeted at those network members who prefer to submit direct to the lender. The first such arrangement with Sesame came into effect on September 1.Jonathan Naylor, managing director […]
BM Solutions launched its annual money sale last week with a batch of mainstream products starting at 3.75%, in a move described by some pundits as a bid to stave off negative publicity following the high profile departure of key staff last week.On Monday last week HBOS head of specialist lending Michael Bolton spearheaded a […]
Mortgage Express is continuing its investigation into allegations that one of its sales team advised brokers how to fill in self-cert mortgage applications fraudulently. A source tells Mortgage Strategy that one broker voiced concerns to senior management at MEX after he was advised by one of its BDMs on how to exploit loopholes in a […]
Equity markets globally currently remain vulnerable to sharp shifts in sentiment caused by either unexpected or unwelcome outcomes in key upcoming political events (the US and German elections, Brexit and the Italian referendum). These top-down influences, combined with the current low global growth environment, will likely lead to broadly directionless markets, and prolong the current low beta return environment. We do, though, […]
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