From Philip SmithAs a mortgage broker I rely on good service, much as my clients do, and if I fail in that regard I can hardly expect to hear from them again. And regarding service, I’ve read many anti-Alliance & Leicester letters in Mortgage Strategy and recently placed my first mortgage with it for a few years. I now understand why. Every phone number is a 0870 number including its BDMs (all other lenders’ BDMs I know work off mobile numbers presumably because they’re out and about looking after the likes of me). My A&L BDM, according to the recorded message, is on another call, could I leave a message, please. Trouble is he’s been on that call since 9am and hasn’t had the time to return my call. I like A & L’s products and its online application is excellent. It’s the after- service that is appalling. Things don’t seem to have improved much and the campaign against the latest bank charge (the 0870 charge) must continue.
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North Yorkshire, Ryedale and Hambleton Councils are to be given help with meeting the costs of clearing up following severe storm and flood damage in the council areas on June19 2005.The pledge was announced today by Jim Fitzpatrick, the parliamentary under secretary of state, in a written statement to Parliament. Mr. Fitzpatrick says: “Large areas […]
From Dave King A client of mine recently received an endowment warning letter from Prudential. Nothing new so far but bear with me, this one takes the biscuit. The letter states the shortfall probability but also invites the policyholder to remortgage with Halifax to redress the shortfall, rearrange the mortgage etc. This is unacceptable, not […]
The Building Societies Association has created the role of PR and policy manager to strengthen the voice of societies in policy debates. The role, which was advertised in TheGuardian on October 8, will involve researching, planning and executing communication strategies. The successful candidate will report to the external affairs manager. Although salary is dependent on […]
Bristol & West has announced a plan to consolidate its mortgage processing into two centres, based in Bristol and Solihull. This would involve the closure of its distributed mortgage processing units during 2006.The announcement has been made well in advance of the change in order to ensure a smooth transition for brokers.The move will enable […]
As the US continues to confound growth expectations and the eurozone’s ‘will they, won’t they’ saga has finally concluded, what are the implications for global markets? James Dowey, Neptune’s chief economist, puts forward his outlook for 2015 and the key considerations for investors.
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