Legal & General has extended its electronic trading systems for its protection range so that more cases can be processed automatically through the whole new business process.
The company has enabled IFAs and business partners using its eProtection Choices range to benefit from an automated underwriting service similar to that of its online term assurance which is hugely popular among advisers.
OLTA allows advisers to go online to collect and validate all the required customer data and receive an underwriting decision whilst still online.
eProtection Choices enables advisers to collect the customer data and complete applications offline before going online at a convenient time to submit forms to Legal & General.
The enhanced eProtection Choices system means applications for this range of products will also benefit from Legal & General's automated underwriting tools and in many cases these will now be completed immediately they are received. Policy documents for such cases will be issued automatically and immediately.
Legal & General has also added new screens to eProtection Choices to capture more information at the point of sale on medical conditions, hazardous pursuits etc. These forms are personalised for the customer ensuring that only the required questions must be answered by individual applicants.
Gathering this extra information means avoiding unnecessary delays later on, speeding up the new business process.
Graham Newitt, managing director of intermediary solutions, says: “L&G's e-business solutions have made dramatic improvements to the working lives of advisers. It is now working on the next enhancements which will see further extensions to the online medical underwriting services and lead to even more cases able to be submitted and issued immediately.”