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A view from the floor

Throughout its 153-year history Stroud & Swindon has always had its head office in Stroud in the heart of the Cotswolds. A strong regional connection can potentially lead to difficulties in product distribution and acceptance in the industry over a wider area. However a series of initiatives have overcome these problems.

A team of business development managers dealing nationally through the intermediary market ensures awareness of the society&#39s full range of mortgage products including lifetime and buy-to-let arrangements.

A call centre based in Stroud staffed exclusively by society personnel deals with customers outside the branch network area or those who prefer the postal and telephone routes. There is an online facility for anyone requiring information immediately and this is shortly to be supplemented with quotation and application facilities.

And finally, faced with difficulty in increasing footfall through branch offices, Stroud & Swindon has launched an initiative that combines online activities with the branch network. &#39That&#39s the one for me&#39 is a property portal for customers giving them the opportunity to sell their home from £49.99 and find a new home for free. Customers can select their nearest branch or contact the call centre for mortgage enquiries giving these channels access to customers to sell mortgages to. Estate agents can also promote their properties for free and benefit from the large number of visitors using the site.


Complete service for brokers

Complete Mortgage and Loan Services is set to kick off its Complete Network by offering brokers free miniworkshops on compliance at its stand at Mortgage Expo 2003 next week. The Complete Network is offering a proposition for introducers, appointed representatives and directly authorised firms promising that none of its network colleagues will be tied in […]

Lifeboat Mortgage Solutions to be launched via roadshows

The Lifeboat Financial Group is to launch Lifeboat Mortgage Solutions through a series of five roadshows across the country. Lifeboat Mortgage Solutions will offer advisers and agents who are part of LFG bespoke mortgage sourcing software and transaction technology. There is also a website which will give further services to include a comprehensive choice of […]

Consumers&#39 Association welcomes HIPs

The Consumers&#39 Association says it welcomes the government&#39s continued commitment to Home Information Packs, but urges it to avoid any delay in their full introduction. It says that the move will allow greater transparency for buyers in the property market and will require sellers to provide prospective buyers with relevant information. This will include the […]


The Bank of England&#39s Monetary Policy Committee today voted to raise interest rates by 0.25%. The MPC&#39s decision to raise the base rate to 3.75% is the first increase since February 2000, and was broadly expected by analysts as the inevitable reaction to continued growth in household debt. Lenders say the move marks an important […]

India Election Update

What a difference six months makes. Speaking in September last year, we had warned of ‘excessive pessimism’ afflicting the market’s perception of India. Since then, responsible central bank policy from the Reserve Bank of India (RBI), alongside improving global growth, has meant that India’s macro environment is strengthening quickly. The current account deficit has shrunk, inflation is falling and the government has embarked on a heavy dose of much needed fiscal consolidation. As a result, the rupee has been one of the strongest global currencies this year while the market has touched all-time highs, rallying by more than 20 per cent (GBP) since September. This begs the question: are we now in a period of ‘irrational exuberance’? Not yet.


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