View more on these topics

24Talk launches call recording service

24Talk has just launched a call recording service designed specifically for financial advisers.

The company says problems with recorded telephone conversations being compliant andlegally admissible in court, as well as being affordable, has long-been the bug-bear for all members of the financial community, from the small independent financial adviser to the multi-officed lender or packager.

Ina joint venture with VerbalStore 24Talk will offer a pay-as-you-go service, enabling small to medium-sized companies to benefit from contact centre grade voice recording and monitoring technology.

The single user functionality will include record start/stop, system query, playback and archival of data for a minimum of six months, although longer storage options are available. For multiple-user accounts an additional supervisor access function is available, enabling supervisors to login and offers real-time monitor recordings from their users, as well as query calls, playback and export files. The service is fully compliant with data protection acts. Recordings made through the VerbalStore service are encrypted, tamper-resistant and admissible in court.

Stephen Sinclair, director at VerbalStore, says: “Over the years I&#39ve met with many companies looking to utilise voice recording but felt ignored by the traditional system vendors whose systems have been incapable of scaling down to meet with the unique budgets and needs of single users. With the offering of this ASP service we hope to let those companies and users know we&#39ve listened.”

Chris Budd, managing director of 24Talk, adds: “Subscribers are looking for maximum features, tailored services and the least amount of confusion in selecting services. It seemed a natural fit to offer customers voice recording and monitoring capabilities.”

Recommended

A breath of fresh air for first-time buyers

A recent report from independent market analyst Datamonitor suggests that current account and offset mortgage are a definite boost for first-time buyers. The CAM and offset market is a fast-growing segment that currently accounts for £22bn of the UK mortgage market in terms of gross advances. This is forecast to double in the next five […]

KRS warns many elderly still on poverty line

Key Retirement Solutions warns that despite the property value of retired homeowners rising by £148bn over the past 12 months, too many are living close to or below the poverty line. The IFA says that as house prices continue to rise, more pensioners are becoming equity rich but cash poor, and are using equity release […]

Blevins Franks Mortgage Services launches equity release guide

Blevins Franks Mortgage Services has launched a guide to equity release schemes The guide has been designed to inform people aged 60 considering an equity release scheme about the different options available to them and to highlight both the benefits and pitfalls. Under-funded pensions and depressed annuity rates mean many retired people need to supplement […]

CML unsurprised by interest rate rise

The Council of Mortgage Lenders is unsurprised by yesterday&#39s decision by the Bank of England&#39s Monetary Policy Committee to raise interest rates. CML director-general Michael Coogan says: “This rate rise reverses the rate cut in July, which was made on the basis of GDP estimates which have since been revised upwards. But it is far […]

The curse of long-term cash

Trevor Greetham, Head of Multi Asset at Royal London Asset Management, reveals why clients should be seriously concerned when short-term holdings of cash turn into a long-term investment. There is nothing wrong with holding wealth in the form of cash on a short-term basis. For many people capital stability is important and access to ready cash […]

Newsletter

News and expert analysis straight to your inbox

Sign up