View more on these topics

Allegation about Santander adviser being investigated

In last week’s issue (Mortgage Strategy May 3), Neil Barnes’ letter ’Santander should scrutinise its own staff and practices’ describes how his client, who was looking for a buy-to-let deal, was advised by a Santander branch adviser to secure a better rate by applying for a retail mortgage and later confess they are not living at the property.

If true, this action by the adviser fell significantly below the standards we demand. We are taking this allegation seriously and have launched an investigation into the circumstances surrounding the case.

We take a number of measures to ensure that our branch-based mortgage advice is of the highest quality. These include training programmes, independent scrutiny of advisers’ behaviour, mystery shopping exercises and targeted development programmes to improve behaviour where poor performance is found.

We also take a rigorous approach to screening both branch and broker applications to ensure our residential mortgage products are not being used to fund buy-to-let investments. These controls are applied across all channels.

This approach has been important in allowing us to offer consistently competitive rates in all market conditions.

If we find that one of our mortgage advisers has operated in the way suggested I can assure readers we will take firm action to ensure that this behaviour is not repeated. It is not indicative of our normal approach to lending.




Selling clients short with free legal deals

It’s a constant source of amazement to me that remortgages with free legals are still recommended by advisers when they are poor value and leave clients without legal representation. Of course, the notion of legals being free is nonsense anyway, when you consider that most are paid for either by a higher product rate or […]

Coaching Platform now called Focus Solutions

The Coaching Platform, a financial services training consultancy and part of Focus Solutions Group, will trade under the brand name Focus Solutions from now on.

Leader: Parties must get it together

If the first 24 hours of a hung parliament were anything to go by, with the endless prevaricating and lack of decision-making, we could be in for a bumpy ride. Jittery financial markets feed on this type of indecision so hopefully by the time you read this the Conservatives and Liberal Democrats will have done […]

InFocus - thumbnail

In Focus — February 2015

Jelf Employee Benefits looks at the issue of paying anaesthetist fees when the patient had no chance to discuss or agree to them prior to care; and provides recommendations for avoiding this scenario.


News and expert analysis straight to your inbox

Sign up