Andrew Seymour, managing director of Optoma Broker Solutions, has iss-ued brokers with an apology in advance for any inconvenience that may be caused by the firm’s reorganisation.
Optoma is in the throes of outsourcing its sales and underwriting business to Huntingdon and is also preparing to roll out a new IT platform.
Seymour says that the reorganisation is designed to deliver a more efficient service, so any short-term pain will deliver long-term gains.
He says: “As with all big changes there are likely to be teething problems, so we’re asking brokers to bear with us for now. “I’d like to apologise for any inconvenience that may be caused in the next week or so.”
He adds: “I would also like to reassure brokers that we are working hard to return our service to its usual high standard as quickly as possible.
“We are grateful for the support they’ve shown us over the years. We’re making every effort to maintain our brand values now the market is going through tough times.”
Last year, the packager recruited three dedicated case owners and app-ointed Tony Crawley as a BDM as part of an expansion strategy.