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I have read with interest the article regarding the research data about customer retention. It indicated that only 40% of clients who go back to the same lender will use their original broker to secure the deal.

I really hope that the statistics for clients remortgaging with another lender or purchasing another property are not the same. I cannot believe that brokers, in these present conditions, are not staying in close contact with their clients. A visit to a mortgage broker for an initial conversation should be a long term partnership, which involves constant communication.

The majority of brokers that I know share this belief and accept that this adds value to their proposition, not only in terms of recommendations from clients, but also in terms of repeat, profitable business. Any broker that does not have a strategy in force following a new customer introduction, really is losing out on one of the most valuable forms of marketing and advertising – what’s more its free.

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House building set to plunge

House building will plummet over the next five years, Hometrack predicts.The sector has already experienced a 10% decrease in volumes over the past 18 months.Further falls would threaten to de-rail the government’s targets for house building, including the creation of three million new homes by 2020.Hometrack says the government’s increasing focus on the environment is […] launches secured loan guide has added a guide to its website to help brokers get to grips with secured loans. The launch is designed to help brokers who are now looking to broaden the depth of their search for suitable products under the Treating Customers Fairly initiative.Andy Moody, managing director of, says: “Analysis of intermediaries coming to […]

Budget chance to kick-start market

A bruised and battered mortgage market awaits the Budget speech on Wednesday with bated breath. It will be made by the first chancellor to preside over a run on a UK bank since savers lined the streets outside Overend, Gurney & Co in 1866.


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