The service will be provided by a recently created division of the company headed up by Paul Fenn, managing director of Special Servicing.
HML’s special servicing offers an end-to-end credit management capability which provides an approach designed to maximize customer dialogue, cash collections, arrears management and loss mitigation while working with and supporting lenders’ Treating Customer Fairly obligations.
Paul Fenn, managing director of special servicing, says: “In the current environment the need for lenders to manage their mortgage book effectively and efficiently – whether they are prime or non-conforming loans – is paramount without losing sight of their TCF responsibilities.
“This proposition was a logical development for us as it builds on our core competencies and enables us to provide a service that there is an undoubted demand for.
“I’m confident lenders will find this addition to HML’s offering extremely valuable at a time when credit management has moved to the top of their agenda.”