MARTIN REYNOLDS, DIRECTOR, AGENT TRACKER
Why did you think there was a need for a company like Agent Tracker?
We thought there was a need because of the experiences we’ve had.It allows consumers to make informed choices about which estate agents to pick. You only buy and sell a house every seven or eight years, it’s not something you do everyday so you don’t always know who offers what service.
How does it work?
Consumers can visit the website and type in the postcode of the property they’re looking to sell, which will bring up estate agents within their chosen radius.
There will be reviews from consumers who have used that agent and a star rating so they will be able to see who has been giving consistently good service. They can then decide who they’d like to instruct or call round to give an evaluation of their property.
What did you make of the Spending Review?
It’s a necessary evil. It was not as bad as we feared. I think this government, like the previous one, is getting good at spin. We were pre-warned. It’s hard, but everyone has been hit.
If you were in charge of the Financial Services Authority for a day what would you do?
I would listen to the trade associations in relation to the Mortgage Market Review and the Retail Distribution Review and try to get a full understanding of the customer journey.
Who is the best person you have worked with in the industry and why?
I would have to say John Malone who is a partner at Agent Tracker and who I also worked with at PMS. He has been around for a long time and is happy to share his knowledge.
If you weren’t in financial services what would you be doing?
When I was a child I wanted to be a professional golfer, but I was not good enough.
Do you have any secret talents?
I don’t think I have any special talents or interesting hobbies. I’m just a typical male, I like football.
What book are you reading at the moment?
I’m reading Shep the autobiography of legendary cricket umpire David Shepherd.
Interview by Christine Toner