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Healthcare predictions for 2015 from Jelf Employee Benefits

The continuing fall-out from the Competition and Markets Authority’s (CMA’s) review, the rise of the private GP and digital engagement will be the primary focuses in the private healthcare industry during 2015, according to Iain Laws, managing director, healthcare and group risk, at Jelf Employee Benefits.

He said: ‘We predict three distinct areas that will consume much of our industry’s resources in the forthcoming year. Having said that, it is a General Election year so the NHS will be high profile, as will the government’s yet-to-fully-roll-out Fit for Work scheme. I’m sure there are going to be a number of new issues to tackle depending on the manifestos of the political parties.’

Jelf Employee Benefits predictions for healthcare in 2015:

1. Lively relationship between insurers and private hospitals
The CMA outcomes have been a trigger for closer working between insurers and providers, but we expect this to be replaced by some commercial tensions as insurers seek to reduce costs and providers seek evidence of savings being used to stimulate the insured patient market. This may result in some robust negotiations between the two, possibly with the potential for a repeat of these becoming public and with customer impact. Expect to see further refining of hospital access options within insurers’ products.

2. Rise of the private GP
Insurers will increasingly turn to private GP networks as gatekeepers for specialist referral and outpatient benefits. This will introduce a financial stakeholder as the gatekeeper, which will be increasingly valuable for medium and large employers, who can also deploy occupational health GPs to support the claims process and enhance the patient journey.

3. Digital sunrise for the UK market

Insurers will increasingly engage digitally with all customer types including using social media; rolling out platforms to support engagement and administration; and developing new and existing apps — their aim being to provide a truly 21st-century customer experience to provide access and value to both claiming and non-claiming customers, when and wherever the customer requires contact.


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Pension freedoms: stop the scams

At the beginning of 2015, we highlighted that the new pension freedoms that come fully online on 6 April also represent a very attractive opportunity for the criminal fraternity to scam savers out of some, or all, of their accumulated retirement savings.

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Global benefits predictions for 2015 from Jelf International

According to Doug Rice, managing director of international services, in 2015, managing their international duty of care will become an increasing focus for UK-based overseas organisations in both managing their short- and longer-term challenges. As a result, strong independent advice and innovative technological solutions will become more important than ever in managing their global benefits.

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White paper — Qatar International Insights

Jelf Employee Benefits highlights new legislation, key requirements and policy considerations when structuring international private medical insurance (IPMI) for expatriate employees in Qatar. This edition will be of particular interest to global human resource directors, compensation and benefits specialists and mobility managers who have employee populations in Qatar.


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