View more on these topics

Health Shield survey reveals high degree of satisafaction with customer service

A survey of Health Shield members has revealed excellent levels of customer service.

The Call Handling Survey of nearly 1,000 members, which was conducted between January and June 2013, revealed that 94 per cent of those questioned were happy with their overall experience of calling the corporate health cash plan provider.

The research showed that 93 per cent of members agreed that queries were dealt with competently and professionally, with 97 per cent of respondents stating that calls were answered quickly.

Members described the service as ‘very efficient’ and ‘well-informed’, with one person stating: ‘I have been with Health Shield for 50 years and have always received an excellent service.’

The survey is one of a number of customer-care polls carried out by Health Shield, to ensure that service levels are continually monitored, measured and improved upon.

Philip Wood, executive director of sales and marketing at Health Shield, said: ‘At the heart of everything we do at Health Shield is an unwavering commitment to delivering exceptional levels of customer service and satisfaction.

‘Building strong relationships with every stakeholder — whether they’re a member, HR professional, or intermediary partner — is vital to the success of our organisation. Our aim over the next few years is to improve the health and wellbeing of as many people as possible. This will only be achievable by remaining faithful to our core vision and values.’

In 2012, Health Shield set out an ambitious business development strategy to ‘provide affordable healthcare support to the widest possible community’, by developing existing products and embracing new opportunities.

Alternatively for more information about our Health Cash Plans call us on 01270 588 555.



UKIP attracts 66% of brokers, causing concern within industry

Nearly seven in 10 mortgage brokers support the UK Independence Party, according to a poll conducted by Mortgage Strategy last week. Over 800 brokers responded to Mortgage Strategy’s online poll last week, which asked: “Which political party do you support?” An overwhelming majority of respondents at 66 per cent of the vote – 533 brokers […]


News and expert analysis straight to your inbox

Sign up

Why register with Mortgage Strategy?

Mortgage Strategy continues to be the market-leading B2B mortgage publication in the UK, and provides trusted, independent insight with the aim of helping, promoting and analysing the latest developments for mortgage professionals.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Mortgage Strategy Events
Be the first to hear about our industry leading conferences, awards, webinars and more.

Research and insight
Take part in and see the results of Mortgage Strategy's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now