Specialist lender Foundation Home Loans has made changes to its online portal which it says will improve user experience.
The new version of the portal is now live and includes better clarification on client documents that have been received or are outstanding; the ability to copy decision in principle certificates and full mortgage applications on accepted and declined cases; and the ability to change the number of applicants up to the DIP decision.
All clients’ documents must be uploaded to the portal, as any supporting documents that are emailed separately will not be accepted, the lender says.
Foundation director of marketing Jeff Knight says: “Having listened to feedback from the pool of brokers we currently work with, we have taken the initiative and upgraded our portal to better suit those engaging with it.
“The improvements ensure brokers have a far better overall view of their clients’ cases, allowing them to prove value and offer a more efficient service.”