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FCA appoints new FOS chair

The FCA has appointed Zahida Manzoor as the new chair of the Financial Ombudsman  Service.

Manzoor will replace Nicholas Montagu, who is stepping down from the position after seven years in the position.

Prior to her new appointment, Manzoor served as House of Lords government whip and minister, having been appointed to the House of Lords in 2013. Before this she spent over 20 years at board level within various companies.

FCA chair Charles Randell says: “Manzoor brings extensive experience of public service, governance and dispute resolution to the role.

“Montagu is stepping down as he reaches the end of his final term after seven years leading the board at the ombudsman service.

Manzoor adds: “My appointment to the role of chair of the financial ombudsman service follows a career dedicated to public service and ensuring fair treatment in people’s everyday lives.

“It is vital that we maintain effective and constructive relationships with all key stakeholders to ensure we all work together in the best interest of all users of the service.”


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Industry reacts to FCA advice proposals

Mortgage experts have reacted to the Financial Conduct Authority’s consultation document outlining proposals for changes to its mortgage sales requirements. The regulator wants to make it easier to offer execution-only options to borrowers and, where advice is given, for advisers to explain if they have not recommended the cheapest mortgage. Intrinsic mortgage network managing director […]

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FCA to make advisers explain if they have not recommended cheapest mortgage

The Financial Conduct Authority has published proposals for changes to its mortgage sales requirements. Under the proposals, where a mortgage adviser has recommended a mortgage which is not the cheapest deal meeting the customer’s needs, they will be required to explain why a cheaper mortgage has not been recommended. The consultation follows on from the […]

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FCA launches anti-phoenixing group

The FCA has launched a working group in collaboration with other key bodies to tackle the ongoing issue of phoenixing in financial services. Phoenixing is where firms and individuals deliberately try to avoid their liabilities to consumers or poor conduct history by closing down firms – or resigning senior positions – only to re-emerge in […]

Why your clients need some tough love

In any relationship that matters, professional or personal, you should be upfront with someone if you think they’re making a decision or doing something they might later regret. Being honest with someone and having their best interests at heart, however hard the message, is key to building trust in any relationship. So how does this […]


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