The FCA has appointed Zahida Manzoor as the new chair of the Financial Ombudsman Service.
Manzoor will replace Nicholas Montagu, who is stepping down from the position after seven years in the position.
Prior to her new appointment, Manzoor served as House of Lords government whip and minister, having been appointed to the House of Lords in 2013. Before this she spent over 20 years at board level within various companies.
FCA chair Charles Randell says: “Manzoor brings extensive experience of public service, governance and dispute resolution to the role.
“Montagu is stepping down as he reaches the end of his final term after seven years leading the board at the ombudsman service.
Manzoor adds: “My appointment to the role of chair of the financial ombudsman service follows a career dedicated to public service and ensuring fair treatment in people’s everyday lives.
“It is vital that we maintain effective and constructive relationships with all key stakeholders to ensure we all work together in the best interest of all users of the service.”