View more on these topics

FCA announces redress programme for Mortgage Matters customers

The FCA reports that a number of customers of The Mortgage Matters Partnership, a mortgage and insurance intermediary that is no longer trading, were given unsuitable mortgage advice and that, consequently, a customer contact and redress programme is now underway.

Furthermore, the regulator states that the Financial Ombudsman Service has looked into a number of payment protection insurance complaints against the firm, finding in favour of the complainants.

The FCA says that it is aware that some customers who are trying to resolve complaints have had difficulties in establishing contact with Mortgage Matters.

It therefore advices former customers to make a complaint or claim via the Financial Services Compensation Scheme claim service, which can be completed online, or to call the FSCS on 0800 678 1100.

The watchdog adds that claimants should not contact the FOS at this time.

The initiation of this programme follows events in August last year, when Mortgage Matters set up an FCA redress scheme for debt consolidation loans concerning customers dealt with between 1 January 2007 and July 2014.

Recommended

Ami “concerned” over FCA’s approach to FOS changes

The Association of Mortgage Intermediaries has criticised the Financial Conduct Authority, claiming that it has ignored the views of large swathes of financial services firms opposed to changes to the Financial Ombudsman Scheme. Early last week, the FCA confirmed plans to extend FOS access to larger SMEs, classed as those with an annual turnover below […]

Robert Sinclair MS blog

AMI raises questions over FCA sandbox “consultation”

The Association of Mortgage Intermediaries has heavily criticised the Financial Conduct Authority’s proposals to create a new Global Financial Innovation Network. The mortgage trade body accuses the regulator of carrying out a consultation “in name only” and claims the FCA’s proposals have been developed without selected stakeholders. It says the proposals, which set out the […]

House-For-Rent-Home-700.jpg

Rents reach record high due to lack of properties: Rightmove

Average asking rents outside London have hit more than £800 per month for the first time, according to Rightmove. The property portal says the rent rises are fuelled by fewer available rental properties for prospective tenants to choose from as fewer property investors purchase buy-to-let properties. Rightmove says there are 8.7 per cent fewer properties […]

Newsletter

News and expert analysis straight to your inbox

Sign up