Canada Life Home Finance has announced the launch of a customer hub.
The hub provides existing customers with information on decision making after the completion of the mortgage application, according to the firm.
In addition, the service provides data on additional borrowing, as well as making capital and interest payments.
The firm adds that the hub contains a bespoke brochure on what needs to be considered when a customer intends to move home and take their mortgage with them.
Canada Life Home Finance head of marketing and communications Alice Watson says: “Our lifetime mortgages are designed for exactly that – a lifetime – and we know that circumstances can change.
“Our customers need access to resources to assist them when they want to make use of the product features their mortgage provides.
“For example, if our customers decide they need additional funds to help their children onto the property ladder, extra money for home improvements or decide to move to a new house then they can find more information about the options available to them on the customer hub.
“The creation of the customer hub has been driven by an increase in customer demand for product features which can adapt to meet future needs.”