Aldermore pledges ‘no dual pricing’ in broker service overhaul



Aldermore has set out new broker service promises, including guarantees of no dual pricing whether customers go direct or through brokers.

The lender promises brokers dedicated contacts, including assigning a specialist underwriting contact to each residential and buy-to-let case.

Aldermore has also pledged transparent service, involving sharing its current underwriting process and case timescales every day for mortgage applications.

The bank has also made a promise to continue paying retention procuration fees.

Finally, the lender has also launched a new website,

The website is designed to be simpler and clearer for brokers to use.

Aldermore commercial director of mortgages Charles McDowell says: “As our mortgages business continues to grow, it is important to ensure that our services match the needs of intermediaries, providing them with expert support on a day-to-day basis.

“We continue to listen to our brokers and have made changes to our services based on direct feedback. This ensures that our offering is in-line with their recommendations and continues to meet their needs.”