Aldermore has set out new broker service promises, including guarantees of no dual pricing whether customers go direct or through brokers.
The lender promises brokers dedicated contacts, including assigning a specialist underwriting contact to each residential and buy-to-let case.
Aldermore has also pledged transparent service, involving sharing its current underwriting process and case timescales every day for mortgage applications.
The bank has also made a promise to continue paying retention procuration fees.
Finally, the lender has also launched a new website, https://intermediaries.aldermore.co.uk/.
The website is designed to be simpler and clearer for brokers to use.
Aldermore commercial director of mortgages Charles McDowell says: “As our mortgages business continues to grow, it is important to ensure that our services match the needs of intermediaries, providing them with expert support on a day-to-day basis.
“We continue to listen to our brokers and have made changes to our services based on direct feedback. This ensures that our offering is in-line with their recommendations and continues to meet their needs.”