Pesky things, customers
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Ray Boulger, senior technical manager at John Charcol
The BBC is reporting that Barclays' online banking services were unavailable to some UK customers from 9.30. to 14.00. today owing to a hardware glitch.
A spokesman for the bank said “high volume of demand was also to blame for the fault, which followed a similar failure a month ago.”
I don’t think it is very clever for any business to blame its own inadequacies on its customers, particularly when all those customers are trying to do is use a service it actively promotes, and especially when the same problem occurred the previous month.
Presumably Barclays takes the view that customers are a necessary evil.
A little bit of humility would be more appropriate.
