Woolwich launches mortgage tracking system
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Woolwich has launched IntroTrack, which allows brokers to check the real-time status of their mortgage application online, 24/7.
IntroTrack enables brokers to view all their applications in one place, and alerts them whenever an application reaches either a milestone or a problem.
It also gives access to case histories, creating an audit trail of progress at important stages including when the application is received, credit scored, post received and verified to offer going out and case completing.
David Finlay, intermediary business director at Woolwich, says: “Where would we be without a world of 24 hour communications, we believe in making life as hassle free for brokers as possible. When brokers apply for a mortgage on behalf of their client, they need to be able to see how things are going regardless of the time of day or date. For example our IntroTrack system sent out over a thousand automatic email alerts last year in the Christmas week telling brokers when their cases progressed.
“No-one wants to wait for information so the systems are designed with that in mind, offering a transparent end-to-end service meaning brokers can give real-time updates to their clients at the touch of a button whenever they require it.”
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Readers' comments (2)
William Kingsley | 17 Dec 2009 4:20 pm
Introtrack isn't new its been around for years - they are pushing it to ease phone calls in to their service centres which makes sense
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Ben | 18 Dec 2009 10:01 am
The online DIP system isnt the best compared to other lenders, would need to improve!!!
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