Leads provider leaves broker £450 out of pocket
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A broker who paid £450 for leads that never materialised is still waiting for a refund two months after signing up with the supplier.
Andy Clarke, financial adviser at Derbyshire-based Two Dales Mortgage Company, signed up with a lead generation firm called Liquid Appointments after being promised 12 leads for £450.
Liquid Appointments advertises a minimum guaranteed conversion rate of 40% on its website.
The firm told Clarke it would take half of the £450 payment upfront and half on completion but instead took the whole amount at once after Clarke gave it his credit card details.
Clarke has contacted his credit card company to see if he can get a refund and is considering taking the matter up with the Trading Standards Institute.
He says: “The market is difficult enough as it is without companies like this upsetting an apple cart that already has a broken wheel.”
Mortgage Strategy was unable to contact Liquid Appointments. On ringing the phone numbers listed on the company’s website there is a message stating that lines are temporarily out of service.
Grant Stevens, managing director of Leadbay, says: “Brokers should do their research before choosing a lead provider to ensure its values and policies match theirs.”
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