There has to be a betterway to book funds at Woolwich
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Through your publication, may I request a response from Woolwich regarding its shambolic fund booking system?
Despite repeated attempts over a three-day period I was recently unable to book funds on the system and on the advice of Woolwich, which explained that funds were recharged overnight, decided an all-nighter was the only answer.
So from 10.30pm until 9am I repeatedly attempted to book funds, but again met with no success.
I phoned Woolwich and got confirmation that it had been inundated with complaints but it said unfortunately all funds had been allocated and the pot was empty.
I explained I had tried all night and was told I would simply have to keep trying.
There must be a better system of booking funds than one that relies on pot luck and staying up all night. What do you say, Woolwich?
HOWARD WOOD
THE MORTGAGE EXCHANGE
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