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Lessons to be learnt from the high net worth sector
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Simpler application forms will make everyone happier
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Make claims firms pay and they will end frivolous cases
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Lenders should tell brokers what they need at DIP stage
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Affordability models can produce robust decisions
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FSA and sneering brokers should realise advice is a commercial service not religion
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Lenders treat regulatory requirements with disdain
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Forget terrorist blacklists, it's HMRC chasing revenue
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High LTVs did not cause crisis - youth must not be denied right to own a home
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Woolwich's halfway house tactics on funds are not good for brokers or their customers
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Broker should have known about better NatWest deal
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Lenders killing interest-only purely for business reasons
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Social media can be used without breaking the rules
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Lenders' hypocrisy on interest-only loans gets my goat - we just need to be sensible
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Intelligent automation can help brokers help lenders
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Lender refusing to port loan is flying in the face of sense
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NatWest slashing its BDM team is a kick in the teeth
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No loss, no fee rule would curb ambulance chasers
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Paper shows FSA is at last listening to the industry
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FSA U-turn on failed cases is frustrating for everyone
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No point doing research in world of random lending
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Chancellor fails to cheer up buyers on Stamp Duty
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Shadow of negative equity falls on indemnity scheme
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Surveyors like to play God when it comes to valuations
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We need to consider total complaints firms receive
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Underhand tactics by banks will not lure clients away from the brokers they trust
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Reporting of complaints can often be misleading
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Star letter: Paymentshield seems to be shooting itself in the foot
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Star letter: Reversion rates and hidden self-cert make B2L risky
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Banks aren't lending we think this, so does King
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Letter shows interest-only fear is based on ignorance
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Government on the wrong track with planning policy
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No reason why Aldermore deal should have high rate
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FSA's lack of regulation has failed the industry
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Override fee not an issue if you do right by clients
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Age should not be consideration in agreeing mortgage
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It's wrong to say a low base rate is not helpful to anyone
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Hope Halifax has a rethink on home retirement scheme
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Time lenders woke up to the need for equity release plans
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Document changes good for those who aren't order takers









