She says: “Monthly premiums in the PPI market have helped give customers the flexibility they need. But if underwriters now refuse to offer cover to those they feel may be at risk or introduce huge leaps in premium, then consumers are going to be left high and dry.”
Burgess is urging providers to steer away from refusing cover for employees facing redundancy.
She adds: “The industry has been on the receiving end of some critical press in recent years and should now be working harder than ever to demonstrate that customers’ needs are at the heart of what it does.”